Refund policy
Withdrawal Period, 14 Days
You have a 14-day right of withdrawal from the day you receive the goods. To exercise the right of withdrawal, the goods must meet the following requirements: the item must be unused and in its original packaging, with all tags intact, free of odor, stains or other signs of use, and in the same condition as when you received it.
Bikini Bottoms
Bikini Tops
Bikini tops, like bikini bottoms, are classified as hygiene products under Section 22 of the Right of Withdrawal Act and cannot be returned or exchanged, regardless of whether the seal has been broken.
How to Return
Via My Page
Log in at konto.leonoreswim.no, find the relevant order and click "Request return". Select which products you wish to return and submit the request. You will automatically receive a return label by SMS and/or email once the return is approved. Take the package to your nearest UPS location – they can help you print the label if needed. Attach the label to the package and hand it in.
Packaging
Place the item back in its original packaging. Check that all tags are intact and that the package is securely closed for transport.
Return Costs
For deliveries within Norway (excluding Svalbard and Jan Mayen), return shipping is a flat fee of NOK 95, including VAT, deducted automatically from the total refund amount. For deliveries to other countries, the customer is responsible for covering the actual cost of return shipping.
Refund
We process the return within 5 to 7 business days of receipt. Approved returns are refunded to the same payment method used for the purchase. For returns within Norway, the return shipping fee of NOK 95 is deducted from the refund amount. For returns from other countries, the customer's own return shipping cost is not refunded. You will receive email confirmation once the refund has been processed.
Exchange for a Different Size
Would you like to exchange for a different size? This is easy to do in two steps.
1. Request a return
Log in at konto.leonoreswim.no, find the relevant order and click "Request return". Once the return is approved, you will receive a return label by SMS and/or email. Hand in the package at your nearest UPS location.
2. Order your desired size
Once the return has been received and approved, we refund the full purchase price, including the original shipping cost. For customers in Norway, NOK 95 in return shipping is deducted from the refund. For customers in other countries, you cover the actual cost of return shipping yourself, and this is not refunded. You can then go to the online store and order your desired size yourself.
Shipping for exchanges: For returns within Norway, return shipping is NOK 95 and is deducted from the refund amount. For returns from other countries, the customer covers the actual return shipping cost. The new order is charged the standard shipping price. Please note that bikini bottoms and bikini tops are exempt from the right of withdrawal and cannot be exchanged, as described above.
Complaints, Faulty or Defective Goods
We hope you love your new Leonore Swim, but should there be a fault with the item, we are here to help. You have a 2-year right to complain about faults that are not due to normal use or wear. Notify us with photos within a reasonable time after the fault is discovered. In the case of a packing error or an approved complaint, we cover the return cost.
How to File a Complaint
Send an email to info@leonoreswim.no with a description of the fault and photos showing the defect. We will arrange the return with you and send a return label – shipping is covered by us for approved complaints.
What we can do for you: correct the fault, exchange for a new item, or refund the purchase price. In the case of serious defects, you may demand a price reduction or cancellation of the purchase. Complaints must be submitted within 2 months of the fault being discovered, and no later than within 2 years.
Dispute Resolution
We always try to find a solution together with you. If we cannot reach an agreement, you can contact the Norwegian Consumer Council (Forbrukerrådet) at forbrukerradet.no.
Changes and Cancellation
Unfortunately, we cannot make manual changes to an order once it has been placed. Please make sure all information is correct before completing your purchase. Orders cannot be changed or cancelled once placed.
Questions?
We are happy to help. Email: info@leonoreswim.no – we respond within 24 to 48 hours (business days).
Everyday is bikini day 🌺 – including when it comes to good customer service.
